For our script line - please phone 0141 207 7485

FLU/COVID BOOSTERS (click link below for all the up to date information)

www.nhsggc.org.uk/your-health/health-issues/covid-19-coronavirus/for-patients-the-public/covid-vaccinations

COVID VACCINATIONS

If you have any questions regarding vaccinations appointments, please contact the national covid vaccination helpline on 0800 030 8013. The practice is responsible for vaccinating patients over the age of 75 and those who have received a shielding letter from the Scottish Government. Other groups, including housebound patients will be vaccinated by the Health and Social Care Partnership.

The practice will phone you for your appointment or send a letter if we cannot get you. WE WILL NOT EMAIL. Covid vaccinations are FREE and you will never be asked to disclose any banking details.

Surgery Opening Times

We offer extended hours from 7.30am on a Monday and a Tuesday and after 6pm on a Monday*

*This service is currently paused due to COVID-19. It will be reinstated when services return to normal.

Why are GP practices still working differently?

If the pandemic is over why can’t I book a face to face GP appointment?

The pandemic is not over.

GP practices are open but are working differently in order to protect patients and staff.

In order to protect the most clinically vulnerable people who are in contact with our health services, some physical distancing requirements remain in place.

How are practices working now?

Most practices are using a ‘Telephone First’ service.

This allows the team to assess patients over the phone and consider who needs to be seen in person and when a telephone consultation or video mat be appropriate. This helps to ensure that everyone gets the type of appointment they need, and that people don’t have to travel to the surgery if they don’t need to.

In many cases the issue can be as effectively managed with a telephone consultation rather than a face to face meeting.

If you need to attend the practice for examination you will be given an appointment.

Why do reception staff ask personal questions?

GP reception staff are vital members of the practice team and treat all information as confidential.

They ask questions to ensure that patients are directed to the best support, within and outwith the practice.

They are trained to ensure patients are seen by the most appropriate member of the practice team and ensure GPs can prioritise the patients with the greatest clinical need.

Why am I seeing someone who is not my GP?

Many GP practices have teams of specialists working alongside the GPs.

These teams have widened and may included Nurses, Health Care Assistants, Advanced Nurse Practitioners, Pharmacists, Physiotherapists, Mental Health workers and Community Link workers.

Yours needs may be dealt with more effectively by one of these team members.

Where else can I get help?

NHS Inform (www.nhsinform.scot) has lots of information to help you to help yourself.

Community Pharmacists can help with many common illnesses and can prescribe some medications.

Community Optometrists will advise people with urgent eye complaints.

Community Dentists will manage any dental problems.

What about emergencies?

If you have an urgent health issue please contact your GP practice during the day.

If you have an urgent issues and think you need to go to the Emergency Department, please call NHS 24 on 111, day or night.

If you have a life-threatening emergency please call 999 or go to your local Emergency Department.

Please be patient. Please be kind

All our health services are under enormous pressure and our staff are working extremely hard. We are open and here if needed. Please work with us to help us ensure you get the right care, in the right place and at the right time by the appropriate health professional for your needs.

Please treat those who are trying to help you with respect and kindness.

Get the Right Care in the Right Place

If you are unsure about where to go or who to see, find out at nhsinform.scot/right-care

When we are closed

If you have an urgent medical problem when we are closed please call NHS24 on 111.

Confidentiality

Everyone working with the NHS has a legal duty to keep information about you confidential and adheres to a Code of Practice on protecting patient confidentiality. Anyone receiving information from us is also legally obliged to keep it confidential.

Public Transport and Car Parking

Renfrew Health & Social Work Centre is situated on Ferry Road in Renfrew.

There are bus stops in front of the building on Ferry Road. It is a very short walk from the bus stop to us. Bus numbers and further information is available from the Traveline website.

Patient car parking is available at the front and side of the Health Centre. Parking to the rear of the Health Centre is for staff use.

Patients with Particular Needs

The Health Centre has level access appropriate for wheelchairs. There are toilet facilities accessible for disabled patients, please ask at reception for the nearest one.

Parking for disabled patients is outside the main entrance. There are free car parking spaces outside the Health Centre and on Ferry Road.

An excellent translator service is available in our practice, but this service must be pre-arranged by our reception team. If you require a translator, please inform us when you make your appointment. The translator is arranged through the Glasgow Interpreting Service.

GP Contract

The Practice has a current General Medical Service (GMS) Contract with Greater Glasgow & Clyde NHS Board (NHSGG&C). Details of what is contained in this contract can be accessed on the Scottish Health web site: http://www.show.scot.nhs.uk