We have a new prescription email address which can be used to email in your requests:
more details can be found here - PRESCRIPTION PAGE
For our script line - please phone 0141 207 7485
Surgery Opening Times
| Monday |
8.00am - 6.00pm |
| Tuesday |
8.00am - 6.00pm |
| Wednesday |
8.00am - 6.00pm |
| Thursday |
8.00am - 6.00pm |
| Friday |
8.00am - 6.00pm |
| Saturday & Sunday |
Closed |
We offer extended hours from 7.30am on selected days throughout the week - these are bookable in advance
Why are GP practices still working differently?
If the pandemic is over why can’t I book a face to face GP appointment?
YOU CAN. For most appointments in the practice you will be given the choice of a face to face appointment or a telephone call.
Most GP practices are open and some are working differently in order to protect patients and staff.
In order to protect the most clinically vulnerable people who are in contact with our health services, some physical distancing requirements remain in place. We no longer ask you to wear a mask, however should you wish to do so you can..
Why do reception staff ask personal questions?
GP reception staff are vital members of the practice team and treat all information as confidential.
They ask questions to ensure that patients are directed to the best support, within and outwith the practice.
They are trained to ensure patients are seen by the most appropriate member of the practice team and ensure GPs can prioritise the patients with the greatest clinical need.
Why am I seeing someone who is not my GP?
Many GP practices have teams of specialists working alongside the GPs.
These teams have widened and may included Nurses, Health Care Assistants, Advanced Nurse Practitioners, Pharmacists, Physiotherapists, Mental Health workers and Community Link workers.
Your needs may be dealt with more effectively by one of these team members.
Where else can I get help?
NHS Inform (www.nhsinform.scot) has lots of information to help you to help yourself.
Community Pharmacists can help with many common illnesses and can prescribe some medications.
Community Optometrists will advise people with urgent eye complaints.
Community Dentists will manage any dental problems.
What about emergencies?
If you have an urgent health issue please contact your GP practice during the day.
If you have an urgent issues and think you need to go to the Emergency Department, please call NHS 24 on 111, day or night.
If you have a life-threatening emergency please call 999 or go to your local Emergency Department.
Please be patient. Please be kind
All our health services are under enormous pressure and our staff are working extremely hard. We are open and here if needed. Please work with us to help us ensure you get the right care, in the right place and at the right time by the appropriate health professional for your needs.
Please treat those who are trying to help you with respect and kindness.
Get the Right Care in the Right Place
| NHS 24 |
NHS inform includes self-help guides for a range of common conditions: nhsinform.scot/self-help-guides
If you think you need A&E, but it’s not life threatening, call NHS 24 on 111. If you need same day medical attention that cannot wait for your GP Practice to reopen, call NHS 24 on 111. |
| Pharmacist |
- Colds
- Cold sores
- Sore throat
- Diarrhoea or constipation
- Indigestion
- Aches and pains
- Help if you run out of your repeat prescription
|
| Mental Well-being |
Contact your GP Practice
Call NHS 24 on 111, 24/7, 365 days a year
Breathing Space: 0800 83 85 87
Weekdays: Monday-Thursday 6pm to 2am
Weekend: Friday 6pm - Monday 6am |
| Dentist |
- Tooth pain
- Swelling to your mouth
- Injury to your mouth
- Painful or bleeding gums
- Advice on oral hygiene
|
| Optometrist |
- Red or sticky eye
- Pain in or around your eye
- Blurred or reduced vision
- Flashes and floaters
|
| GP Practice |
A range of clinicians, including doctors, nurses and sometimes pharmacists and physiotherapists to help you with both mental and physical health issues. |
| Minor Injuries Unit |
- Cuts and minor burns
- Sprains and strains
- Suspected broken bones and fractures
|
| A&E or 999 |
- Suspected heart attack or stroke
- Breathing difficulties
- Severe bleeding
|
If you are unsure about where to go or who to see, find out at nhsinform.scot/right-care
When we are closed
If you have an urgent medical problem when we are closed please call NHS24 on 111.
Confidentiality
Everyone working with the NHS has a legal duty to keep information about you confidential and adheres to a Code of Practice on protecting patient confidentiality. Anyone receiving information from us is also legally obliged to keep it confidential.
Public Transport and Car Parking
Renfrew Health & Social Work Centre is situated on Ferry Road in Renfrew.
There are bus stops in front of the building on Ferry Road. It is a very short walk from the bus stop to us. Bus numbers and further information is available from the Traveline website.
Patient car parking is available at the front and side of the Health Centre. Parking to the rear of the Health Centre is for staff use.
Patients with Particular Needs
The Health Centre has level access appropriate for wheelchairs. There are toilet facilities accessible for disabled patients, please ask at reception for the nearest one.
Parking for disabled patients is outside the main entrance. There are free car parking spaces outside the Health Centre and on Ferry Road.
An excellent translator service is available in our practice, but this service must be pre-arranged by our reception team. If you require a translator, please inform us when you make your appointment. The translator is arranged through the Glasgow Interpreting Service.
GP Contract
The Practice has a current General Medical Service (GMS) Contract with Greater Glasgow & Clyde NHS Board (NHSGG&C). Details of what is contained in this contract can be accessed on the Scottish Health web site: www.show.scot.nhs.uk