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Patient Charter

Our Responsibilities to you

We are committed to giving you the best possible care:

  • Names: People involved in your care will give you their name and ensure you know how to contact them.
  • Waiting Times: We operate an appointment system in the Practice. You will be given a time when the GP or Nurse will see you. You should not have to wait more than 30 minutes beyond that time. If you are kept waiting please tell us and we will seek an explanation. We will tell you immediately if we become aware that you will have to wait beyond 30 minutes.
  • Access: You will have access to a GP in cases of emergency. Home visits will be arranged where considered appropriate by a GP or our triage nurse.
  • Telephone: We will try to answer the telephone promptly and ensure there is sufficient staff to do this.  Please note that all telephone calls to the practice are recorded for quality and training purposes.
  • Test Results: If you do undergo test or x-rays at the request of the GP you will be informed how to obtain results.
  • Respect: Patients will be treated as individuals and partners in their healthcare, irrespective of ethnic origin and cultural beliefs.
  • Information: We will give you full information about the services we offer. Every effort will be made to ensure that you receive information, which directly affects your health and the care being offered.

Your Responsibilities to us

  • Please let us know if you change your name, address or telephone number.
  • Please keep appointments and inform us if you cannot.
  • Test Results take some time to reach us, please be patient.
  • You must also take responsibility for your health and the health of your children.
  • If a Doctor gives you advice about your health please act on that advice. Similarly if Doctor gives you medication for a condition please take the medication and give it time to work.
  • Please do not abuse the emergency services.

Patient Rights

There are 2 new booklets available which explain, in detail, your rights, they are called:

  • Consent - It's your decision
  • The NHS and You

These are available from Reception.


Everyone working with the NHS has a legal duty to keep information about you confidential and adheres to a Code of Practice on protecting patient confidentiality. Anyone receiving information from us is also legally obliged to keep it confidential.

Data Protection

We are obliged to comply with Data Protection 1998 and other guidance on privacy and data confidentiality. In order to provide care we are obliged to keep records of all medical information, which we keep in either paper form or store same on computer.

If you do require further information regarding Data Protection please contact the Practice Manager.

Freedom of Information

Copies of our Freedom of Information policy can be obtained from the Practice Manager.

Zero Tolerance

Click here for more information.


Your Neighbourhood Professionals. Just a Click Away! J M F Wellbing, Fitness & Nutrition
© Neighbourhood Direct Ltd 2018
Renfrew Health & Social Work Centre, 10 Ferry Road, Renfrew, PA4 8RU
  • Telephone 0141 207 7480
Practice Website supplied by Oldroyd Publishing Group
Your Neighbourhood Professionals. Just a Click Away! J M F Wellbing, Fitness & Nutrition
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